Contact and support
Last revised 20 September 2026.
Two email addresses and no contact form. You write, a person answers. There is no phone line: email leaves a record of what was said, which is what helps you if something goes wrong.
Who provides this service
- Service provider
- JDM Legal Tech
- Contact
- hola@switchmyai.com
- Privacy and ARCO rights
- privacidad@switchmyai.com
- Governing law
- Mexico
SwitchMyAI is a registered trademark of JDM Legal Tech.
For almost everything
The monthly plan, a charge, a refund, a bug on the site, a question about how something works, a complaint: all of it goes to the contact address above.
Write from your account’s email address. That way we know it is you without asking you to prove it, and you get an answer sooner.
For personal data
ARCO rights — access, rectification, cancellation and objection — and withdrawal of consent go to the privacy address, which is used for nothing else.
What the request has to include, and how long we take to answer, is in the privacy notice.
What to tell us so we can help
The more of this in the first email, the fewer emails it takes:
- Your account’s email address.
- What you were doing, and what you expected to happen.
- What happened instead, with the error message if there was one.
- When, roughly what time, and which model you had selected.
- If it is about a charge: the date and the amount.
- A screenshot, if you have one. It saves three emails.
How long we take
We try to answer the same business day, and we hold ourselves to three business days at the outside.
A charge that went wrong goes first. Someone else’s money does not sit waiting.
We are not going to invent support hours or an average response time we cannot measure yet.
What we cannot do
So you do not make the trip for nothing:
- We give no legal, medical, tax or financial advice. Neither do we, nor does the model that answers you.
- We do not review or correct what a model wrote for you: that is yours to decide in the editor.
- We do not go looking inside your documents to diagnose something unless you ask us to in writing.
- We do not recover a document you have already deleted.
Is anything on this page unclear? Write to us and we will explain it. A document you have to decode is badly written, not badly read.